Skip to main content

Your Privacy

Thank you for reviewing our policies regarding any personal information you may choose to provide through our website. We take your privacy very seriously. We carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. 

Privacy Policy Statement

British Columbia’s Personal Information Protection Act (PIPA) sets rules on how organizations collect, use and disclose personal information. Personal information is defined as any information that can be used to identify someone either by itself or in combination with other information.

Cyclepath Kelowna Inc(we/us/our) is committed to being accountable for complying with PIPA and protecting the personal information we collect from individuals for appropriate and reasonable business purposes.


We communicate our business purpose for personal information collection, and how the information will be used and disclosed, at or before the point of collection. Understanding what we do with your information ensures that you can provide us with meaningful consent through express, implied or “opt-in” consent.


For business purposes we collect:

  • Customer information for sales, service and/or warranties for bicycles and equipment

  • Subscriber information for sending promotions, news and updates

  • Participant information for events

  • Employee information for hiring and managing

  • Website analytics information, including device, screen size, user agent, ISHA256 hash of your IP address, geographic region, and gender. 

The minimum amount of personal information required is collected for business purposes. 

Examples of the types of information we collect include:

  • Customers: First name, last name, email address, home address and phone number

  • Subscribers: First name; last name (optional) and email address

  • Event attendees for waivers: First name, last name, address, age (over 18 or younger than 18 only, not exact age), and email address

  • Email received by Email address and only if provided first name, last name, and phone number

  • Phone messages: Name and phone number

  • Employee applicants: Personal information provided in resumés and references

  • Employees: personal information provided in the employment agreement, employee information form, payroll forms, benefits application, and emergency contact list.

In situations where we need additional personal information, we will ask you for the minimum amount of information needed, secure it within our systems and disclose it only with your consent.

Limited use and disclosure

We only collect personal information for the identified purposes of collection and do not rent, sell or trade any personal information collected from you with any third parties without your consent.

However, we may be required by law or authorized by PIPA to disclose the information that you provided.

Protection and storage of personal information

We use a combination of administrative, physical and technical safeguards to reduce the risk of loss, misuse, unauthorized access, disclosure and alteration of your personal information. Personal information is processed and stored in Canada and the United States.


PIPA requires us to retain personal information used to make a decision about individuals for at least one year, after which it is no longer necessary to fulfill the collected purpose. Under set time periods for legal and business purposes, we retain personal information until after the appropriate time periods pass, and then the information is destroyed in a secure manner. 

Your privacy rights and how we support them

By submitting a written request to our Privacy Officer, you can:

  • withdraw consent with reasonable notice;

  • access the personal information about you that we hold;

  • update your personal information for accuracy and completeness; and,

  • ask us to process your personal information using an alternative method.

Please note that we require proof of identity to fulfill privacy rights requests and that consent cannot be withdrawn retroactively.

Third-party partners and service providers

For the fulfillment of some business purposes, we use partners and third-party service providers. The third parties and partners we currently share information with are: 


  • Giant

  • Kona


  • SmartEtailing


  • Financelt

Software applications and tools:

  • Lightspeed Commerce Inc.


  • MailChimp

  • Quickbooks

  • Patterson Media

If personal information is disclosed to these third parties, we ensure that appropriate security undertakings, such as data processing agreements, sharing agreements and confidentiality clauses in contractual agreements, are employed to protect the transfer and use of personal information. 

The payment system we use follows NIST security standards, is PCI compliant and does not store credit card information. 


Cookies are small files that websites send to your device to store information about you, within your own internet browser. They typically contain information about your browsing activity and personalize your experience for authentication and certification purposes.

First-party cookies built into the website functionality are used to track session data only.

Third-party cookies used on the website include Microsoft Clarity, Google Analytics and Piwik Analytics.

Throughout our website, we provide links to a wide variety of third-party websites, which use their own cookies to collect user information when you are on their websites. This includes interactive links to sites like Facebook, Instagram and LinkedIn.

We are not responsible for, and do not have any control over, the privacy practices or the content of third parties. We encourage users to read the privacy policies of any website visited.

How you can contact us about privacy 

If you have questions or concerns regarding this Privacy Statement, wish to make a privacy rights request or would like to make a privacy complaint, you can:

Call: (250) 868-0122


Write to:

Attn: Privacy Officer

Cyclepath Kelowna

2169 Springfield Rd.

Kelowna BC V1Y 7X1

Not satisfied with our response and wish to challenge our compliance? 

Under PIPA, we are obligated to respond within thirty (30) days of receiving your privacy request, question, concern or complaint.

If you have not heard from us during this timeframe or you are unsatisfied with our response within thirty (30) days of receiving it, you may contact the Office of the Information & Privacy Commissioner for British Columbia (OIPC) to make a complaint. 

You can submit a written complaint to the Commissioner’s office:

Mail:Office of the Information and Privacy Commissioner for British Columbia

PO Box 9038 Stn. Prov. Govt.

Victoria, BC V8W 9A4

If you are unable to submit a written complaint, the Commissioner’s office can be reached:

Telephone: (250) 387-5629

Callers outside Victoria can call toll-free by calling Enquiry BC and requesting a transfer to (250) 387-5629

Enquiry BC: Vancouver (604) 660-2421, elsewhere in BC: (800) 663-7867

Information about the OIPC complaint process