Your Privacy

Thank you for reviewing our policies regarding any personal information you may choose to provide through our website. We take your privacy very seriously. We carefully protect any and all information entrusted to us. We only collect information that helps us serve you better and that you voluntarily provide. We do not share your information with anyone else unless you've approved of such sharing in advance.

What Information We Collect

The following types of information may be collected at this website  (if you volunteer it):

  • Your e-mail address
  • Your first and last name
  • Your street address, city, state and ZIP Code
  • Pertinent information specific to an event or activity (where relevant)

More About E-Mail & Postal Addresses

If you supply us with your e-mail and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling, or writing us. To ensure that we correctly identify you (many names are similar), please be sure to include your complete name and address and all e-mail addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

If you would like to see your contact information we have on file, please stop in or let us know to what address you'd like us to send a copy.

Periodic Updates

Please check this page for periodic updates on our policies regarding any personal information you've provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.


SHIPPING POLICY

FREE SHIPPING ON ORDERS OVER $100.00 (*Excluding bikes*)

Current model year bikes are in-store pick up only. For shipment of older model bikes please call or email to arrange shipping. Email: info@cyclepathkelowna.com Telephone 250-868-0122

Some items may be subject to additional shipping and handling charges due to size, weight, location, insurance. You will be notified of any extra charges via email or phone before we continue processing your order.

Most orders will ship within 2–3 business days. Orders are subject to verification and approval before shipping and may take up to 48 hours to process. Though we do everything we can to ensure your order arrives on time, Cyclepath cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Orders are shipped on regular business days, Monday to Friday, excluding statutory holidays.  A Tracking Number will be emailed to you once your order has been shipped.  

Orders more than $300 excluding tax must be shipped to the same billing address as provided/verified by payment method. *Please Note: Shipping times are estimates only. We do ship to remote areas in Canada, however, please note that your order will ship via Ground Shipping and may take up to 20 days to arrive. If you want your order shipped with a specific carrier, please contact us directly at 1-250-868-0122 or info@cyclepathkelowna.com

PRIORITY SHIPMENTS

Rates and shipping timeframes for Priority Shipments are based on live data directly from Canada Post.

INTERNATIONAL SHIPPING (INCLUDING UNITED STATES)

At this time, we do not ship outside of Canada.

RETURNS

We understand that online shopping can sometimes be confusing and that mistakes happen. If it turns out that you accidentally chose the wrong product, colour or size we gladly accept returns on all products up to 14 Days after the order has been placed. Buyers are responsible for paying return shipping unless we are at fault. We only accept returns on unused and un-installed products still in the original packaging. Refunds will be issued back to you in the form of a Store Credit Only less your shipping charges.

*Cyclepath Kelowna reserves the right to review and change these shipping rates and policies at any time*