Keeping You Safe During the COVID-19 Pandemic
Cyclepath Kelowna is committed to your health and safety and the health and safety of our team. We've been working in line with the guidelines from WorkSafe BC and the requirements of our local and provincial government for the duration of the coronavirus pandemic.
Here's what we're doing to keep you safe:
Our COVID-19 Action Plan
Cyclepath’s Social Distancing Protocols
Prevention is better than a cure. We strongly urge you to order anything you need using our online store. At the very least, please take a look at our site first so you have a good idea of what you need and to limit browsing time.
We have a dedicated queue for online purchases so you can avoid waiting in line!
Masks Are Required
In line with the circuit breaker restrictions for the Interior Health region, we're reintroducing our masks requirement. Please wear a mask to enter our store.
Store Occupancy Limits
We will lock the front door if the store is busy, so as not to exceed occupancy levels. If you arrive and find the door is locked, ring the doorbell and we'll be with you as soon as we can.
We still encourage just one member of your household to visit our store where practical.
You’ll also note some of our staff wearing bright badges reminding you to keep your distance. Again, everyone has different levels of comfort with the relaxing rules. Be mindful that staff members and other customers may want more space, and err on the side of giving it to them. We don't want anyone to be uncomfortable in our store.
Increased Hygiene & Safety Measures
There’s hand sanitizer available for all our customers upon entry to the store and in the service area. Please feel free to use it.
You’re also free to use our bathroom (and the hand soap) available in the back of our shop - just ask one of our staff and they’ll direct you.
PPE, including disposable gloves and masks, is still available and you are welcome to wear your mask in store.
We encourage staff and visitors to wash your hands often, cough into your elbow, keep a safe distance, and stay home if you're unwell.
We’ve purchased sanitation supplies and are making sure to regularly wipe down high-touch areas (like our front desk and workspaces). Any touchpoints on bikes shown to our customers during their visit are also being sanitized.
We have reopened our changing facilities.
We are accepting cash, credit, and debit cards.
After Hours eBike Appointments
For vulnerable customers, we are offering after hours appointments for ebike purchases to ensure your safety.
STAY HOME if you’re feeling unwell
If you feel unwell or if you’ve been in contact with someone exhibiting symptoms of COVID-19, please stay at home. We’re happy to help you from a distance - get in touch with us by phone or email to make alternate arrangements.
Our staff members are working under the same directions and are completing daily health checks as per provincial guidance. We understand we're responsible for keeping our customers safe too. Rest assured that we'll stay home if we aren’t well.
Education & Training
Cyclepath Kelowna is working with our staff and customers to ensure everyone knows what’s going on.
Our processes and procedures are highly visible.
Our staff have been trained in safe operating procedures and the social distancing requirements.
We’ve been posting about our efforts to keep you and our staff safe. And we’ll continue to do so.
Thanks for your patience over the past months and into the future as we all navigate the changes necessitated by the coronavirus pandemic.
Garry Norkum & The Cyclepath Team